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退换货服务说明
特物馆为您提供完善的退换货服务。
为了保障您的退货权益，烦请在申请前详阅并留意以下注意事项：
1. 鉴赏期内：退换货商品必须仍在 7 天鉴赏期内。
2. 商品状态：请保持商品全新。若有非正常试穿导致的使用折痕、脏污，或是自行楦过鞋头、加工、鞋底磨损等情形，恕无法受理退货。
3. 包装完整：退回时，请确保商品状态为全新，且所有包装与配件保持完整（包含原厂鞋盒、吊牌、赠品、内外包装袋、活动附赠品等皆须一并退回）。
4. 鞋盒保护：请务必妥善在外层包装，若因未妥善包装导致原厂鞋盒损伤或脏污，将一律不予以退货。
5. 运费扣除：若原订单达到免运门槛，或于馆内免运活动期间购买，办理退货时的退款金额将会扣除当初寄出时的免运运费。
6. 事先告知：办理退换货前请务必事先联系客服告知。若未事先通知而自行将商品寄回者，我们将一律拒收。